Refund Policy

Last Updated: [03/12/2025]

Thank you for shopping with Aditya Areca Plates.
We want you to have a smooth and trustworthy experience. This Refund Policy explains when you can request a return, replacement, or refund.

1. Returns Eligibility

We accept returns or replacements if:

  • You received a damaged or defective product
  • You received the wrong product
  • The product is missing items (from a set or combo)

To be eligible:

  • You must contact us within 2 days of delivery
  • The product must be unused and in its original condition
  • Proof such as photos or videos may be required

2. Items Not Eligible for Return

We do not accept returns for:

  • Products that were used
  • Products damaged after delivery
  • Items without proof of issue
  • Bulk or wholesale orders unless damaged on arrival

3. Refund Process

If your return request is approved:

  • Refunds will be issued to your original payment method
  • Refund processing time may take 3–7 working days depending on your bank or payment provider

4. Replacement Policy

If you choose a replacement:

  • We will send a new product after approving the request
  • No extra charges for replacements due to damage or incorrect delivery

5. Cancellation Policy

You may cancel an order if:

  • It has not yet been shipped
    Once shipped, cancellation is not possible. You may choose return/replacement after delivery (if eligible).

6. How to Request Refund or Replacement

Please contact us with your order details:

[Your Name]
Email: [Your Email]
Phone: [Your Phone Number]
Order ID: [Your Order ID]
Photos/Videos: To show the issue (if applicable)

7. Contact Us

If you have any questions about this Refund Policy, feel free to reach out:

Aditya Areca plates
Customer Support: contact@crozborder.com

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